Question 1

What makes Nutera extracts different from other mushroom supplements?

Accepted Answer

Nutera uses dual-extraction (hot water + alcohol) to capture both water-soluble beta-glucans and fat-soluble triterpenes — the two primary active compound classes in medicinal mushrooms. We use only 100% fruiting bodies, never mycelium on grain, and every batch is third-party tested for potency and purity. No fillers, no binders, no compromises.

Question 2

How does the Monthly Subscription work?

Accepted Answer

When you select 'Monthly Subscription' on a product page, your order is placed and a recurring charge is set up for the same product and quantity every 30 days. You receive a reminder email 3 days before each renewal. Your subscription is managed from your Account → Subscriptions page.

Question 3

Where do you ship to?

Accepted Answer

We ship to all EU member states, the United Kingdom, Switzerland, Norway, and several other European countries. Shipping availability and rates are shown at checkout based on your delivery address.

Question 4

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee on all products. If you are not satisfied for any reason, contact us within 30 days of delivery and we will arrange a full refund — no questions asked. You do not need to return the product.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers via Stripe. All transactions are processed securely with 3D Secure authentication and SSL encryption.

Question 6

What is the difference between fruiting body and mycelium extracts?

Accepted Answer

The fruiting body is the mushroom itself — the part that grows above ground and concentrates the highest levels of active compounds (beta-glucans, triterpenes, polysaccharides). Mycelium-on-grain products often contain significant amounts of starch from the grain substrate, diluting the active compound content. All Nutera products are made exclusively from fruiting bodies.

Question 7

How much do I save with a Monthly Subscription?

Accepted Answer

Monthly Subscription pricing varies by product — typically 10–20% off the one-time purchase price. The exact saving is shown on each product page before you subscribe. The discount is applied automatically to every renewal.

Question 8

How long does delivery take?

Accepted Answer

Standard EU delivery takes 3–7 business days from dispatch. Orders to the UK, Switzerland, and Norway typically arrive within 5–10 business days. Express shipping options (1–3 business days) are available at checkout for most EU destinations.

Question 9

My order arrived damaged. What should I do?

Accepted Answer

We are sorry to hear that. Please contact us within 7 days of delivery with a photo of the damaged item and your order number. We will send a replacement or issue a full refund immediately — whichever you prefer.

Question 10

Is my payment information secure?

Accepted Answer

Yes. We use Stripe, a PCI DSS Level 1 certified payment processor. Nutera never stores your card details — all payment data is handled directly by Stripe's secure infrastructure. Transactions are protected by SSL encryption and 3D Secure where supported.

Question 11

Are your products third-party tested?

Accepted Answer

Yes. Every production batch is independently tested by accredited EU laboratories for active compound concentrations (beta-glucans, triterpenes), heavy metals (lead, cadmium, mercury, arsenic), pesticide residues, and microbial contamination. Certificates of Analysis are available on request.

Question 12

Can I cancel or pause my subscription at any time?

Accepted Answer

Yes. You can cancel or pause your subscription at any time from Account → Subscriptions. Cancellations made before the next billing date take effect immediately — you will not be charged again. There are no cancellation fees or minimum commitment periods.

Question 13

Is shipping free?

Accepted Answer

Yes — standard shipping is free on all orders over €70 within the EU. Orders below €70 are charged a flat shipping fee shown at checkout. Express shipping is available at an additional cost regardless of order value.

Question 14

Can I change or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement, before they enter our fulfilment process. Contact us as soon as possible via the Contact page or by replying to your order confirmation email. Once an order has been dispatched, it cannot be cancelled, but our 30-day return policy applies.

Question 15

Do you offer discount codes or promotions?

Accepted Answer

Yes. We run seasonal promotions and offer discount codes to newsletter subscribers and loyalty programme members. Enter your discount code at checkout — it will be applied automatically before payment. Only one discount code can be used per order.

Question 16

How long does it take to feel the effects?

Accepted Answer

Medicinal mushroom extracts work cumulatively. Most customers notice meaningful improvements in focus, energy, or sleep quality within 2–4 weeks of consistent daily use. For immune and adaptogenic benefits, a full 8-week protocol is recommended. Consistency matters more than dose size.

Question 17

Can I change the product or quantity in my subscription?

Accepted Answer

Currently, to change the product or quantity you should cancel the existing subscription and create a new one with the desired product and quantity. We are working on an in-app subscription editing feature — it will be available soon.

Question 18

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. You can also track your order from Account → Orders at any time. If you checked out as a guest, use the tracking link in your confirmation email.

Question 19

I haven't received my order confirmation email. What should I do?

Accepted Answer

Please check your spam or junk folder first. If the email is not there, log in to your account and check Account → Orders — your order will be listed there if it was placed successfully. If you still cannot find it, contact us and we will resend the confirmation.

Question 20

Can I take multiple Nutera products together?

Accepted Answer

Yes — our extracts are designed to be stacked. Lion's Mane + Cordyceps is popular for cognitive performance and energy; Reishi + Chaga supports immune resilience and stress adaptation. There are no known adverse interactions between our products. If you are on prescription medication, consult your healthcare provider before starting any new supplement.

Question 21

Are your products vegan, gluten-free, and organic?

Accepted Answer

All Nutera extracts are 100% vegan and gluten-free. Our mushrooms are grown on certified organic substrates and processed without synthetic additives. Products carrying the organic certification badge on their label have been independently certified.

Frequently Asked
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Frequently Asked
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